HOW TO PLACE AN EXCHANGE REQUEST?

1)Visit the returns section on the website to raise a return request for your order

2)Submit the required details in the empty fields

3)Follow the instructions and select the item(s) you would want to exchange

4) Select the item(s) you would want to exchange them with

5)A confirmation email would be shared once the exchange request is approved.

Please note that the exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?

We do not charge any additional handling fee for returns.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at nachecom@nachfashion.com

HOW WOULD I KNOW IF MY ORDER IS PLACED?

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

In case the order does not get delivered within 7-10 working days, you can write to us at nachecom@nachfashion.com.

 

CANCELLATION, RETURN & REFUND

HOW CAN I CANCEL  AN ORDER?

To make a cancellation, please log into your account and book the cancellation.

 

HOW DO I RETURN / EXCHANGE A PRODUCT?

In case of returns/exchange, visit the returns/exchange section on the website

You need to pack the product back in original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment. Please note that no handling fee is charged for returns. In addition, free products received during any promotional events/offers are not exchanged.

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product,please visit the returns section on the website or click here to raise a return request if you receive any wrong order.

WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?

Return request needs to be raised within 7 days of the delivery date.

I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request to replace it will be processed .

WHEN WILL I GET MY REFUND?

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.

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SIZING HELP

 HOW DO I DETERMINE THE CORRECT SIZE FOR ME?

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on how to choose your size.

PAYMENTS

MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN'T PLACED.

WHAT SHOULD I DO?

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at nachecom@nachfashion.com. We will verify and get back to you at the earliest.